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Your account settings are yours alone. Open the menu under your name at the bottom of the sidebar and choose Your account, or go to Settings, then Profile.

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Name and photo

1

Add a photo

Under Photo, upload a JPEG, PNG or WebP image of up to 5 MB. A square image works best.
2

Edit your name

Change First name and Last name, then choose Save changes.
Your email address is what you sign in with and cannot be changed here. Email support@msgcompanion.com to change it.

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How sign-in works

Companion has no passwords. To sign in on the web:
  • enter your email address and choose Continue. You are sent a six-digit code and a sign-in link. Type the code, or open the link.
  • or choose Continue with Google.
The phone app also offers sign-in with Apple and with Google. Always sign in with the email address you were invited with. A different address is a different account.

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Turn on two-factor authentication

Two-factor authentication asks for a second code, from an authenticator app on your phone, each time you sign in. It applies on the web and in the phone app.
1

Switch it on

Under Security, switch on Two-factor authentication.
2

Scan the code

Scan the QR code with an authenticator app such as 1Password, Google Authenticator or Authy. You can copy the key and enter it by hand instead.
3

Enter the six digits

Type the code the app shows and choose Turn on.

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Turn off two-factor authentication

Switch off Two-factor authentication under Security, then choose Turn off to confirm. You can turn it back on at any time.

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If you lose your authenticator app

You cannot reset two-factor authentication yourself. Email support@msgcompanion.com from the address on your account and ask for it to be reset.

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Devices

Devices lists everywhere your account is signed in, with when each was last active.
  • Choose Sign out beside a device you do not recognise.
  • Choose Sign out other devices to sign out everywhere except the device you are using.

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Delete your account

This cannot be undone.
1

Choose Delete account

At the bottom of Profile, choose Delete account.
2

Confirm

Type delete my account, then choose Permanently delete [your email]. You are signed out.
What happens:
  • Your name, email, photo and device details are removed, and you leave the workspace.
  • Conversations assigned to you become unassigned. The conversations, orders and payment links themselves stay with the workspace.
  • What remains of your account is kept for 90 days, then erased for good. Your address cannot sign in during that time unless an owner or admin invites you back.
The owner cannot delete their account. Transfer ownership first, or delete the workspace. See Roles and Your data.