> ## Documentation Index > Fetch the complete documentation index at: https://docs.msgcompanion.com/llms.txt > Use this file to discover all available pages before exploring further. # Customise the widget > Every setting on the widget's Appearance, Content and Behaviour tabs, and how to remove the Powered by Companion mark. Owners and admins only. Others can look, but not save. Go to **Website chat** and open a widget. Its settings are on five tabs: **Appearance**, **Content**, **Behaviour**, **Install** and **Analytics**. The preview on the right follows what you change. Each tab has its own **Save** button. Nothing reaches your site until you choose it, and saved changes go live within a few minutes. ## Appearance | Setting | What it does | | - | - | | **Name** | The widget's name. Only your team sees it. | | **Business name** | Shown at the top of the chat. | | **Header picture** | The round picture beside your name, usually your logo. PNG, JPEG or WebP. | | **Brand colour** | The colour of the button and the chat's header. | | **Chat background** | Behind the messages: **Doodle wallpaper** or **A plain colour** of your choice. | | **Corner** | Where the button sits: **Bottom right**, **Bottom left**, **Middle right**, **Middle left**, **Top right** or **Top left**. | | **Button icon** | **WhatsApp logo**, **Chat mark** in your colour, or **Your own image**. | | **Button size** | **Small**, **Medium**, **Large**, **Extra large** or **Largest**. Larger is easier to tap on a phone. | | **Text beside the button** | Words next to the icon, such as "Chat with us". Leave it empty for the icon alone. | | **Show on** | **Desktop and mobile**, **Mobile only** or **Desktop only**. | | **Powered by Companion** | A small line in the chat's footer. See below. | Pictures you upload are saved straight away, without choosing **Save**. ### Remove the Powered by Companion mark | Plan | Can remove the mark | | - | - | | Free trial | No | | Starter | No | | Growth | Yes | | Business | Yes | On Growth or Business, switch **Powered by Companion** off on the **Appearance** tab. On other plans the switch cannot be changed. If you later move to a plan without it, the mark comes back by itself. ## Content | Setting | What it does | | - | - | | **Welcome message** | The first thing in the chat window, before anyone writes. | | **Out of hours** | The message shown when you are closed. | | **Greeting bubble** | A short nudge beside the button, up to 80 characters. Switch it on or off. A visitor can dismiss it, and it stays dismissed. | | **Greeting appears after** | How long a visitor is on the page before the greeting shows: **Straight away**, or after 5, 10, 20 or 30 seconds. | | **Ask before the first message** | Shows a short form before a visitor can write. | Keep messages to a line or two. They are read on a phone. ### Questions before the first message Switch **Ask before the first message** on and choose what to ask under **The form**. Every question is off until you switch it on, and each can be marked **Required**. * **Name** * **WhatsApp number** * **Email** * **What it is about** * Up to three questions of your own, with **Add your own question** Each question is one more reason for a visitor to close the chat, so ask only for what you need. ## Behaviour | Setting | What it does | | - | - | | **Appears after** | A delay before the button shows: **Straight away**, or after 3, 8 or 15 seconds. | | **Reply time** | A line under your name, such as "Usually replies within an hour". | | **Out of hours** | What happens when you are closed: **Say you are closed**, **Hide the bubble** or **Carry on as normal**. | | **WhatsApp number** | Where **Continue on WhatsApp** goes: one of your connected numbers, or **Another number** in international format, such as +44 7700 900123. | | **Message to start with** | Words written into WhatsApp for the visitor, ready to send. | ### Where a conversation goes Both choices keep the chat in your inbox. This decides how strongly the widget offers WhatsApp. * **Move it to WhatsApp**: offers WhatsApp throughout the chat. * **Keep it on the site**: WhatsApp stays a small link in the footer. ### Opening hours Choose **Always open** or **Set hours**. A new widget is always open, so the out of hours message is never shown until you set hours. With **Set hours**, pick a time zone and the hours for each day. The hours are in that time zone wherever the visitor is, and can run past midnight. Outside them, the widget does what **Out of hours** says. ### Which pages show it * **Every page**: the chat shows on every page of the sites it is allowed on. * **Only these pages**: it shows on the paths you list. * **Not on these pages**: it shows everywhere except the paths you list, which is useful for a checkout. A path is the part of the address after your domain, such as `/contact`. End it with a star to cover everything beneath it: `/products/*` covers every product page. You can list up to 50 paths. ## Install and Analytics The **Install** tab holds the sites the widget may appear on, the snippet and the check that it is live. See [Install the widget](/website-chat/install). The **Analytics** tab shows, for the last 7, 30 or 90 days, how many visitors saw the button, opened the chat, started a conversation and moved to WhatsApp. It also shows your average first reply time, the pages and devices that start conversations, and **Export conversations as CSV**. ## A Shopify store's chat button A widget created by the Shopify app opens WhatsApp with the shopper's message and has no on-site chat window. Settings that only a chat window uses are left out for it: the out of hours message and behaviour, the questions before the first message, the message to start with, where a conversation goes, and opening hours. ## Related * [Install the widget](/website-chat/install) * [Website chat overview](/website-chat/overview) * [The Shopify app](/website-chat/shopify-app) * [Plans](/billing/plans) This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.