> ## Documentation Index
> Fetch the complete documentation index at: https://docs.msgcompanion.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Form submissions

> Where a customer's answers appear, and how to see and export every submission for a form.

When a customer fills in a form and sends it, their answers reach you in two places.

## In the conversation

The answers appear in the customer's conversation as a message: the form's name, then one line for each answer. Whoever is handling that chat sees them there.

## On the template's page

<Note>
  Owners and admins only.
</Note>

Every submission for a form is listed together on its template.

<Steps>
  <Step title="Open the template">
    Go to **Templates** and select the form's template.
  </Step>

  <Step title="Open it in the builder">
    Choose **Open in the builder**. For a draft or a rejected template the button reads **Edit in the builder** or **Edit and resubmit**.
  </Step>

  <Step title="Scroll to Form submissions">
    The **Form submissions** list is below the builder. It shows the customer, their answers and when they sent the form, newest first.
  </Step>
</Steps>

Select a customer's name to open their conversation.

The list shows the newest 200 submissions. To see more, export them.

## Export submissions

<Steps>
  <Step title="Open the Form submissions list">
    Follow the steps above.
  </Step>

  <Step title="Export">
    Choose **Export CSV**. A file downloads, named after the template.
  </Step>
</Steps>

The file has one row for each submission: when it was sent, the customer's name and phone number, then a column for each question. It holds up to the newest 5,000 submissions.

If you changed the questions between submissions, the file has a column for every question that was ever answered. A row is blank where that customer was not asked.

Each export is recorded in the [audit log](/team/audit-log).

## Good to know

* A duplicated template has a new form. Its submissions are listed under the copy, not the original.
* The list lives on the template's page. Export the submissions before you delete a form template.

## Related

* [Forms](/templates/forms)
* [Templates](/templates/overview)
* [Inbox](/conversations/inbox)


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