> ## Documentation Index
> Fetch the complete documentation index at: https://docs.msgcompanion.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Get the phone app

> Install Message Companion on your iPhone, sign in, and what to do if it says you are not in a workspace.

The phone app tells you the moment a customer writes, and lets you answer from wherever you are.

<Note>
  The phone app is for iPhone. There is no Android app.
</Note>

## Install and sign in

<Steps>
  <Step title="Install the app">
    Search for **Message Companion** in the App Store, or [open it in the App Store](https://apps.apple.com/app/id6816056519). On the web, the **Get the app on your phone** step of the setup guide shows a QR code you can scan.
  </Step>

  <Step title="Sign in with your Companion email">
    Choose **Continue with email**, enter the address you use on the web, and choose **Send code**. Enter the six-digit code from your email.

    The welcome screen also offers **Continue with Apple** and **Continue with Google**. If you were invited by email, use **Continue with email** with the invited address.
  </Step>

  <Step title="Enter your two-factor code, if asked">
    If two-factor authentication is on for your account, enter the code from your authenticator app.
  </Step>

  <Step title="Turn on notifications">
    The app offers this on the **Chats** tab. Choose **Turn on** and allow notifications when your iPhone asks. See [Phone notifications](/phone-app/notifications).
  </Step>
</Steps>

## If you were invited, accept the invitation first

The app does not create your place in a workspace. You join on the web first, then sign in to the app.

<Steps>
  <Step title="Open the invitation email">
    Choose **Accept invitation**.
  </Step>

  <Step title="Join the workspace">
    Continue with the email address you were invited on, enter the code you are sent, and choose the **Join** button.
  </Step>

  <Step title="Sign in to the app">
    Use that same email address.
  </Step>
</Steps>

Invitations last seven days. If yours has expired, ask the person who invited you to send a new one.

## "This account is not in a workspace yet"

You see this when you sign in to the app before accepting your invitation, or with a different email address from the one you were invited on.

* Accept your invitation on the web, as above, then sign in to the app again.
* Check you are signing in with the invited address. Use **Continue with email** if you are not sure.
* If you have no invitation email, ask an owner or admin to invite you under **Settings**, then **Users and teams**.

If you are setting up a new business, create your workspace on the web first. The app says "This account has no workspace yet. Finish setup on the web." until you do.

## Share the app with your team

Everyone who replies to customers can use the app. Send them the App Store link. They sign in with the email address you invited them on.

## Related

* [Using the phone app](/phone-app/using-the-app)
* [Phone notifications](/phone-app/notifications)
* [Invite people](/team/invite-people)
* [Your account and two-factor authentication](/team/your-account-and-two-factor)


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