> ## Documentation Index
> Fetch the complete documentation index at: https://docs.msgcompanion.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact support

> How to reach a person at Companion, what to put in your message, and where to check if the service is having problems.

Email [support@msgcompanion.com](mailto:support@msgcompanion.com) and a person will reply.

How quickly depends on your plan:

| Plan | Support |
| - | - |
| Starter | Email, next working day |
| Growth | Same working day |
| Business | Same day |

## What to include

A clear message gets a faster answer. Tell us:

* The email address you sign in with, and the name of your workspace.
* What you were trying to do, and what happened instead.
* The exact words of any message on screen. If Meta refused something, Companion quotes what Meta said. Copy that in.
* Which WhatsApp number, customer, template or broadcast it concerns.
* When it happened.
* Whether it was on the web or in the phone app. For the phone app, add the version shown at the foot of the **Settings** tab.

## Check the status page first

If Companion looks broken for everyone on your team, look at [status.msgcompanion.com](https://status.msgcompanion.com). It shows whether the service is having problems.

You can also open it from the app: click your name at the bottom of the sidebar and choose **Service status**.

## Help inside the app

The app has its own Help page with answers to common questions. The answers are written for your role, so you are not sent to a screen you cannot open.

<Steps>
  <Step title="Open Help">
    Click your name at the bottom of the sidebar and choose **Help centre**.
  </Step>

  <Step title="Search or browse">
    Type in **Search help**, or browse the topics.
  </Step>

  <Step title="Still stuck?">
    Use the email button at the top of the page to write to us.
  </Step>
</Steps>

In the phone app, open the **Settings** tab and choose **Email us**.

## Try these first

* [Troubleshooting](/help/troubleshooting) covers the most common snags.
* For template rejections, the reason from Meta is shown on the template. See [Templates overview](/templates/overview).
* For Meta's charges, see [What Meta charges](/billing/meta-charges). Meta bills you directly.

## Related

* [Troubleshooting](/help/troubleshooting)
* [Quickstart](/get-started/quickstart)
* [Plans](/billing/plans)


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