> ## Documentation Index
> Fetch the complete documentation index at: https://docs.msgcompanion.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Notifications

> The bell, desktop notifications and the emails Companion sends you.

Companion tells you about new messages and other events in three ways on the web: the bell, desktop notifications and email. The phone app sends its own notifications. See [Phone app notifications](/phone-app/notifications).

## The bell

The bell is in the bar at the top of the screen. It shows a mark when something is unread. Choose it to open the list.

| You are told about | Who is told |
| - | - |
| A new message from a customer | Whoever the chat is assigned to. If nobody has it, everyone in the workspace. |
| A chat assigned to you | You, when somebody else gives you the chat. |
| A payment link being paid | The person who sent the link. If they can no longer open that chat, whoever has it now. |
| A follow-up coming due | Whoever has the chat, or the person who set the follow-up if nobody has it. |
| A workflow failing, or a scheduled workflow not running | Owners and admins. |

Choose a row to go to the chat or workflow it is about. Opening a chat also marks its rows in the bell as read. **Mark all as read** clears the lot.

Several messages from one customer in a chat you have not opened yet show as one row, not one each.

A rep only sees rows for chats they can still open. Once a teammate picks up an unassigned chat, its row leaves everyone else's bell.

Rows are kept for 90 days.

## Desktop notifications

Desktop notifications tell you about anything new under the bell while Companion is open in a tab you are not looking at.

<Steps>
  <Step title="Open the bell">
    Choose the bell at the top of the screen.
  </Step>

  <Step title="Turn them on">
    Choose **Turn on desktop notifications** at the foot of the list.
  </Step>

  <Step title="Allow them in your browser">
    Your browser asks for permission. Choose to allow it.
  </Step>
</Steps>

Choosing a desktop notification brings Companion to the front and opens the chat.

This setting belongs to the browser you turn it on in. Turn it on again on each computer or browser you use. To stop, open the bell and choose **Turn off**.

<Tip>
  If the bell says your browser is blocking notifications, allow them for Companion in your browser's site settings, then try again.
</Tip>

## Email notifications

Open the menu under your name, choose **Your account**, then **Notifications**. Each switch saves as you change it. Emails go to the address you sign in with.

| Switch | When it emails you | To begin with |
| - | - | - |
| **New conversation assigned** | A customer sends the first message of a new conversation. If that chat is already assigned, only its assignee is emailed. | On |
| **Payment received** | A payment link is paid. | On |
| **Scheduled workflow ran** | A scheduled workflow finishes a run, or a workflow fails. Owners and admins only. | On |
| **Connector problems** | A WhatsApp number is restricted or its connection is about to expire, or Meta approves, rejects, pauses or disables a template. Owners and admins only. | On |
| **Weekly performance digest** | A Monday summary of sales through chat and messages sent. Managers, admins and owners only, on plans that include Analytics. Nothing is sent after a week with no activity. | Off |

These switches only control email. The bell always shows its rows.

## Related

* [Phone app notifications](/phone-app/notifications)
* [Assigning and organising](/conversations/assigning-and-organising)
* [Your account and two-factor authentication](/team/your-account-and-two-factor)
* [Home](/analytics/home)


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